These general conditions apply to the entire range of online offers available at, (hereinafter referred to as the "Website") of, hereinafter referred to as "Beticket. be ". These conditions also apply to reservations made by telephone via the Telephone Service to which reference is made on this website or any other means of communication. reserves the right to modify these general conditions at any time, these modifications coming into force as soon as they are published on the website. reserves the right, at its discretion and without notice, to interrupt or modify the website in whole or in part. These general conditions are designed to ensure your satisfaction and understanding of the process of booking tickets on the Website.


This Website is intended exclusively for private purposes. The purchaser is obliged to use the material on this website only to inform himself of events or promotions or to reserve tickets or other products for private purposes. Use of the website beyond these limits is only possible if the buyer has obtained express authorization from Without the explicit authorization of, it is prohibited to establish deep links to this website for any reason whatsoever. This website is not intended for minors. The purchase of tickets or other products is exclusively reserved for people over 18 who hold a valid credit / debit card issued in their name. The buyer must guarantee the confidentiality of all his data of access to the Website (such as his password, etc.) and he must immediately inform if he finds or suspects an unauthorized use of his user account. In this case, the buyer is held responsible for the unauthorized use of the website. All declarations of intent to purchase products or services sent using your access data or password bind the buyer. The buyer cannot use Robot or Spider software or try by any means. other means (automatic or manual) of controlling or copying this website and its content. Nor can the buyer alter the proper functioning of this website in any way whatsoever, in particular by deliberately overloading the system infrastructure of will take reasonable measures within the framework of civil and criminal law against any illegal and / or unauthorized use of this website, in particular the purchase or sale of unauthorized tickets or the unauthorized screening use of unauthorized site or application of any Robot, Spider or other software.


No part of this website may be used for commercial purposes, except with the prior written authorization of In particular, any resale of tickets is prohibited. Furthermore, tickets cannot be sold privately at a price higher than the price indicated on the ticket plus the costs invoiced when the ticket was purchased. In addition, reserves the right to block access to any customer or to refuse any order from a customer of whom reasonably knows or suspects that it is working in collaboration with another ticket agent or with a black market reseller or use automatic ticket ordering programs or order tickets beyond the maximum number of tickets allowed per person. The buyer cannot combine the resale of a ticket with any offer of hospitality, travel or accommodation service and / or any other goods, product or service to create a package, unless formal written authorization is given by and the Organizer. A ticket cannot be used in the context of advertisements, promotions, contests or sweepstakes, unless formal written authorization is given by and the Organizer. Even if this consent is obtained, the use of logos, brands and any other intellectual property is subject to the prior agreement of as defined in article 14 of these general conditions. In addition, any violation of these conditions results in the loss of the right to access the event in question without any compensation, the tickets in question being declared invalid.

4. PARTIES OF THE CONTRACT acts as a partner with event organizers, promoters, producers, teams, artists and performance halls. In these general conditions the word "Organizer" refers to the parties, who organize or provide the event and / or from which obtains tickets and / or associated products or services to sell to the Buyer. cannot therefore be held responsible for the configuration of the room and for any modification of date, place, price, or even outright cancellation of the event. offers tickets under the conditions determined by the Organizer. The quantity of tickets offered varies depending on the event. Tickets are generally offered through several distribution points, including online, telephone services and physical outlets. The different distribution points have access to the same ticketing system and tickets for popular events can sell out very quickly. Occasionally, additional tickets may be available before the event, without having any control over the availability of tickets. For certain events, tickets can be offered in conjunction with promotional material or other interesting advantages or services such as the allocation of exclusive seats, accommodation, transport, meals, etc. at a fixed overall price. The Purchaser who places the order is recognized as solely responsible for the reservation and payment thereof. Even if the order is placed on behalf of one or more third parties.


The buyer, by confirming the order, declares to have read and accepted

I) these general conditions, which form an integral part of the agreement between parties,

II) the special terms and conditions which may be displayed on the website and iii) the conditions of the Organizer, which can be found on their respective websites and / or the conditions of the performance halls which are available in these places. The application of these general conditions and the conditions mentioned above constitutes a determining condition for the consent of The buyer makes an offer to conclude a contract when he clicks on the "Confirm purchase" button on the order page for the offer in question. The purchase is final and confirmed, once a transaction number has been assigned and sent by to the buyer. We inform you that in the event of an incorrect price being displayed, whatever or the reason (computer bug, human error, technical error ...), the order - even confirmed by us - will be canceled, which we will inform you as soon as possible. You will then be able, if you wish, to re-order at the corrected price. All purchases are made subject to verification of the payment card and other security checks so that the transaction may be canceled in the event verification process failure. reserves the right to cancel reservations which it may be reasonably suspected of having been made fraudulently.


The details of the events appearing on the website, i.e. the location of the event, its content, are made available to by the Event Organizer, Beticket .be having no possibility of examining this information. declines any responsibility for the accuracy of the details provided beyond the rule of clause 11. Updated details of the event, in particular the day of the event, can be obtained in the official Internet communications of the Organizer, the promoter or the artist or from other generally accessible sources as well as in the press. It is up to the Purchaser and any ticket holder to determine if an event has been canceled and the date and time of any rearranged event. If an event is canceled or rescheduled, will use all reasonable efforts to notify you of the cancellation upon receipt of authorization from the event partner. cannot guarantee that you will be informed of the cancellation before the date of the event. From one month before the date of the event, it is strongly recommended that the Purchaser and any holder of tickets inquire about any possible communication concerning the event, in order to further modify other arrangements. (travel, flight, overnight stay, etc.) (see also Article 11.2). Updating account data (e-mail address, mobile number, etc.) is also crucial in order to be able to be contacted correctly and quickly. The Purchaser and any holder of tickets is responsible for the strict follow-up of e-mail messages classified in a possible directory "Spam". The start and end times of the announced events are subject to change. The reservation of tickets by may be limited to a specific number of tickets for each event. The limited number is indicated on the reservation pages and is checked with each transaction. This policy is in effect to discourage unfair ticket booking practices. Tickets can be limited to a maximum number per person, by credit / debit card and, for certain events, a restriction may apply per household. reserves the right to cancel reserved tickets which exceed this number without notice. Tickets may be offered subject to certain restrictions on entry or use, such as, without being exhaustive, obstructed or lateral view, height of the room, room imposing a minimum age for entry, non-adjacent seats, ... It is your responsibility to ensure that you have read all of the notices posted for these purposes on our website when making your reservation.


In addition to the purchase price of tickets, service, shipping and transaction costs which may vary depending on the event are also invoiced. These costs are indicated when ordering; no other costs than the indicated costs can be invoiced. The total price of tickets can therefore exceed the price indicated on the tickets. The price of tickets and shipping costs, transaction costs and / or mobility contribution are inclusive of VAT. The total price of the order, all costs included, requires immediate payment after the conclusion of the contract. Payment can be made by credit / debit card or homebanking and for certain events, also by bank transfer. Optional additional services and / or products such as gift wrapping or insurance may be offered to you separately and will be billed to you in addition to the illustrated fees. Although tries to ensure that all the prices on the website are correct, errors may occur. If an error is discovered by in the price of any item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and crediting or debiting your account according to the case) or cancel your order. If is unable to communicate with the buyer, the latter accepts that the order will be canceled by If you choose to cancel when you have already paid the incorrect price, you will receive a full refund from us.


Tickets will be distributed by email and after payment. General terms and conditions of sale for e-tickets, mobile tickets, digital tickets: The e-ticket, once printed on white paper, constitutes your one and only entry ticket to the event. The printing must be perfect, all the elements must be legible without any confusion. Otherwise, access to the event will be denied. Each barcode / QR-code represents a single entry ticket. All tickets will be scanned at the entrance to the event. This ticket can only be scanned once on the date indicated on it. If the same barcode / QR-code is presented several times, only the first ticket scanned at the control will give access to the event. Any attempt at abuse, counterfeiting or fraud will be subject to legal action. guarantees the authenticity of its tickets provided that they have been purchased on the site It cannot therefore accept any offer offered by third parties, or other websites.


There is no right of withdrawal. In accordance with article VI.53, 12 ° of the Economic Law Code, the Buyer cannot exercise the right of withdrawal provided for in article VI.47 for the provision of services related to leisure activities if the contract provides a specific date or period of execution.


A ticket cannot be refunded and / or exchanged in the event of loss or theft. Occasionally, events are canceled, rescheduled or significantly modified by the team, artist or Organizer for various reasons. In the event of the cancellation of an event, the buyer may request the Organizer to reimburse the price of the ticket paid. If it has been agreed between the Organizer and that will ensure, in the name and on behalf of ‘the Organizer, reimbursement, this will be done if the conditions of this article are met.

10.1 Cancellation: if an event is canceled (and not rescheduled), you will be offered a refund of the sale price of your tickets, with the exception of shipping costs and transaction costs. If an event takes place over several days and one or more day (s) is / are canceled (but not every day constituting the event), a partial refund will be made corresponding to the day or days deleted.

10.2 Rescheduled: unless otherwise indicated in relation to a particular event, if an event is advanced or postponed, you will be offered seats / tickets for the rescheduled event (subject to availability) of a value corresponding to your original tickets. If you cannot attend the rescheduled event, proof of which must be provided to us, you will be offered a refund of the sale price of your tickets, except for the shipping costs and transaction costs. must be kept informed within the specified period, if you cannot attend the rescheduled event, otherwise will confirm your reservation for the new date and you will not be entitled to a refund.

10.3 Material alteration: if an event is materially altered, will offer you as an option either to reconfirm your order for the modified event or to request a refund (of the sale price of your tickets, except for the costs of shipping and transaction costs), within the time specified by us. If you do not notify us of your decision within this period, will consider your order as confirmed for the modified event and you will not be entitled to a refund. A "material alteration" is a change made by the Organizer, making the event different from what the ticket buyer could generally and reasonably expect. The use of liners in plays or other plays and / or any modification of: (i) of a first act; (ii) members of a group / team; and / or (III) the line-up of any multi-artist event (for example a festival) is not considered as material alteration.


11.1. While we make reasonable efforts to verify the accuracy of any information we post on the website, we make no warranty, express or implied, regarding its accuracy. The Website is provided "as is" and "subject to availability", for your information and personal use only, without any declaration or promotion. Unless specified in particular conditions relating to a given product or service, we make no warranty, express or implied, relating to the Website, to products or services offered on the Website by us or on our behalf (free downloads from software included) including, in particular, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty negotiations, usage or trade. Unless stated in specific conditions relating to a given product or service, we do not give any guarantee that the Website or the products or services offered on the Website by us or on our behalf (including free software downloads) will respond. to your requirements or will be uninterrupted, punctual, safe or error-free, that faults will be corrected or that the Website or the server that ensures availability or the products or services offered on the Website by us or on our behalf (including free software downloads) are virus or bug free or fully functional, accurate or reliable. We do not engage our responsibility towards you in the event of loss of contents or material resulting from the loading bound for the Website or the downloading coming from this one. You acknowledge that we cannot guarantee and therefore that we do not engage our responsibility for the security or confidentiality of the Website and any information provided to the Website or obtained on it by you.

11.2. Personal arrangements such as travel, accommodation or other event arrangements which have been arranged by you are at your own risk. Neither nor the Organizer will be held liable to you for any loss of enjoyment or wasted expense.

11.3. In the event of loss of life, bodily injury or health problem resulting from a deliberate infringement or negligence of or a deliberate infringement or negligence of one of its statutory representatives or agents , is responsible in accordance with the statutory provisions. For all other damages, the following provisions apply: For damages resulting from gross negligence by or from a deliberate violation or gross negligence by one of its statutory representatives or agents, Beticket .be is liable in accordance with the statutory provisions. For damage resulting from a breach of fundamental contractual obligations following simple negligence by, statutory representatives or agents of, the liability of Beticket. be is limited to the typical foreseeable loss of such contracts which does not exceed the value of the item sold. Claims for compensation for other losses in the event of breach of secondary obligations or non-fundamental obligations in the event of simple negligence are excluded. The exclusions or limitations of liability do not apply if has fraudulently concealed a defect or granted a quality guarantee. The provisions of the Product Liability Act remain intact.

12. VIOLATIONS OF THIRD PARTY OBLIGATIONS declines all responsibility for the acts, omissions or other operations of third-party users, users of, advertising partners and / or sponsors on the website in connection with the services of or use of the website. declines all responsibility for the products, services and other acts and omissions of the event site, the artist, the organizer or any other third party to which the website refers or which is linked to the website in one way or another. Likewise, buyers can inform of abuses by other buyers, advertising partners and other contractual partners of reserves the right to pursue these requests and to take all necessary measures at its sole discretion. For any request for help in connection with a previous or present order, the Buyer is requested to send us an email at


Our data protection regulations apply to the collection and use of personal data. The Purchaser undertakes to provide correct and complete personal data in the site identification form when ordering tickets. reserves the right to refuse or cancel the order in the event of suspected fraud. This personal data is collected for the proper performance of the sales contract and may be stored to guarantee the proper functioning of the service and / or to prove the proper performance of the contract.


The logos and design of as well as all other trademarks and logos presented on this website are protected by and its business partners as trademarks used or registered. Each of these registered trademarks or logos may only be reproduced or used with the written permission of or its commercial partner. The same applies to all the content and software on this website, which remains the exclusive intellectual property of and is protected by copyright. The Purchaser and any ticket holder may be videotaped or registered as a member of the public.


The contract is governed exclusively by Belgian law. Any dispute relating to this, its interpretation or its execution, will, failing an amicable solution, be subject to the exclusive jurisdiction of the courts and tribunals of the judicial district of Verviers.


The following items cannot be brought to the location of an event: professional cameras, cameras, and recording equipment, as well as alcoholic beverages, glass, plastic bottles, cans, drugs , material for fireworks, animals, weapons or sharp objects, under penalty of confiscation by security. The Organizer reserves the right to prohibit any other object at the location of an event. Access to an event implies acceptance of all preventive and control measures taken by the Organizer or the security team, including body searches and bags. Failure to comply with these measures may result in the refusal or withdrawal of the entry fee, with no possibility of reimbursement. reserves the right to request compensation and / or claim damages in the event of a breach of this article.


In the event that certain provisions of these general conditions were considered void, the parties undertake to replace the null or non-enforceable clause by a clause which most closely corresponds to it so that the common intention of the parties is realized.